Sam’s Club adds AI for automatic scanning of customers’ receipts

Membership-only warehouse retail store Sam’s Club has announced integrating artificial intelligence (AI) to automatically scan customers’ receipts at checkout, eliminating the need for human inspection. 

The Walmart-run chain disclosed that the new scanning technology will incorporate AI and computer vision technology to eliminate queuing at exit areas.

Described as a “first-of-its-kind application,” customers simply need to push their carts through a gateway for scanning. A combination of AI-powered sensors and cameras has shown proficiency in identifying the items inside a shopping cart in real-time and with high accuracy.

“This is Sam’s Club at its very best, listening to feedback from members, putting their needs at the center of everything we do – and then applying digital innovations to deliver an industry-leading member experience,” Sam’s Club CEO Chris Nicholas said.

The AI-based scanning system is already undergoing live testing in 10 locations across the U.S. with impressive results, according to the retail store. The company’s next move is to roll out the option to over 600 locations before the end of 2024, merging the AI offering with existing innovations like its “Scan & Go” features.

“We are constantly looking at ways for Sam’s Club to be the most convenient membership club and will continue to prioritize using technology to provide a truly differentiated and delightful experience for our members,” Nicholas added.

Before introducing the AI-based scanning tool, outlets faced lengthy queues as staffs manually confirmed and reviewed customers’ receipts. After a series of sustained complaints by disgruntled shoppers over wait times, Sam’s Club turned to AI for a solution.

The company downplayed fears of job losses to exit greeters, disclosing that they will “refocus” their expertise toward improving the customers’ shopping experiences.

Turning to AI for efficiency

While several professional services firms have deployed generative AI systems to improve productivity, non-generative AI systems are finding new use cases across several verticals.

In the Philippines, the Department of Justice (DOJ) disclosed that it will be relying on AI scanning devices in its airports to crack down on human trafficking, saving costs and time for travelers.

Emerging technologies are disrupting key sectors of the global economy, including health, education, and finance, with AI at the heart of the change.

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