Steve Bailey: RockWallet offers the best possible service to customers

“It’s all about putting yourself in situations that technically you’re not qualified for, but you have the confidence to move forward,” says RockWallet COO Steve Bailey on working for the Bitcoin wallet company.

Equipped with an impressive corporate career, Bailey has held key managerial positions in top-tier companies like Deutsche Bank (NASDAQ: DB), Virgin Atlantic, and BlackBerry (NASDAQ: BB). As he tells Kurt Wuckert Jr. on this episode of CoinGeek Weekly Livestream, fiat was heading toward the wrong direction: “A doomed lifecycle,” he says. This prompted Bailey to educate himself on alternatives to the fiat system, a move that would eventually lead him to Bitcoin and his role at RockWallet, an innovative self-custodial, multi-asset wallet built on Bitcoin SV (BSV) blockchain.

With RockWallet, Bailey is keen on delivering world class quality and solid execution to the Bitcoin economy.

“What I am bringing is a rock-solid foundation,” he asserts, adding that building trust amongst clientele is a priority to execute the plan.

“It doesn’t matter what you’re selling, apples, oranges, cryptocurrency, airplanes; it’s all-around customer service and building that trust,” he says.

The self-custodial element of RockWallet is crucial, Bailey points out.

“Not your keys, not your coins…you own your cryptocurrency, nobody else owns it, and that’s really important,” he noted.

To further achieve the company’s objective of building a “rock-solid foundation,” Bailey is keen to point out another strategic decision made by his team — to build RockWallet on BRD technology.

The product offers three primary facets at present. The main product is the wallet itself, which allows users to send, store, receive, buy, and swap various digital assets, including BSV, ETH, and BTC. An OTC is also available to facilitate buys and swaps instantaneously and cater to high-net-worth individuals and trades. Lastly, a RockWallet API, according to Bailey, “is the P2P programmatic element of it, and that’s obviously 24/7 varying prices based on the trade at the time and then the instant settlement as well.”

In the discussion, Bailey talked about what’s in store for RockWallet. To start, an updated version to 5.7 from 5.6 is set to be released, including functionalities and feature enhancements. By the end of May, he says RockWallet will offer off-ramps allowing users to sell their assets. In addition, a function allowing for “instant” ACH will let users view their transactions instantly.

As Bailey explains, “it’s the ability to off-ramp into your bank account instantly.” RockWallet is also set to launch a paymail functionality that would allow users to send to paymail addresses.

“In the next version, by the end of May, you’ll be able to generate your own RockWallet paymail address,” he says.

The show ended with the two exchanging pleasantries, with Bailey paying Kurt a compliment.

“You clearly know what you’re talking about, people do listen to you, and that’s important because you seem to be quite objective in your statements,” Bailey says. “Keep it consistent, we’re going to get there eventually.”

As for Bailey’s reaction to competition, he says, “I’m not in competition with my peers; I’m in competition with myself, if anything, because all I want to do is offer the best possible service to our customers, and that’s as simple as that.”

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